UK's first AI dental receptionist unveiled

A health tech start-up has unveiled the country’s first AI dental receptionist.

Boxly revealed its latest innovation at the Unbox the Future event in Soho, which was headlined by Jason Bradbury, star of The Gadget Show.

He said of the technology: “AI is everywhere, but the best technology is the kind that understands people.

“That’s why I’m excited to be part of Boxly’s launch – because they are not just creating smart systems, they are reshaping how dentistry connects with patients.

“Boxly is proving that even in automation, empathy matters – and that’s exactly the kind of future I want to help build.”

Unlike a standard chatbot, Boxly’s AI Receptionist works around the clock, handling patient enquiries with treatment-specific responses, booking appointments directly from a practice diary, and following up across channels such as WhatsApp or social media.

It gives patients a seamless experience while helping practices reduce missed leads and potentially double their website conversions.

Boxly chief executive, Elliot Hamilton, said: “Dentistry is under pressure like never before.

“Practices need tools that are reliable, easy to use, and that treat people as individuals – not machines.

“Nobody wants to deal with a system that gives the same response to every patient.

“Boxly was built with clinicians, for clinicians, so it delivers intelligent, personal communication that patients trust and teams can depend on every day.

“By removing repetitive tasks, we are giving dental teams time back to focus on care.”